Step 1: Make Sure You’re Logged Into the Right Account
Claiming Points from an Email Link
If you received an email to claim points after your stay, ensure you log into the Journey app using the same contact method associated with the email invite. For example:
Use the same email address if the invite was sent to your email.
Use your phone number if you signed up with your phone.
Once logged in, navigate to the Wallet tab to check your points balance. If you didn’t have an account at the time of your stay, create one using the same email or phone number tied to your booking. The points should then appear automatically in your Wallet.
Start by checking how you logged into the Journey app.
If you got your invite by email, log in using that same email address.
If you signed up using your phone number, make sure to log in with your phone number.
If you didn’t have an account at the time of your stay, create one using the same email or phone number tied to your booking. The points should then appear automatically in your Wallet.
Sometimes points don’t show up because you’re signed into a different account — it’s an easy mix-up, and this usually fixes it.
Step 2: Check the “Wallet” Tab
Once you’re logged in:
Open the Journey App
Tap on the Wallet tab
You should see your points balance listed there
If you don’t see your points, go to the Discover screen and scroll to the bottom to look for an invite to claim your points. Tap the invite to complete the claim process.
If your points aren’t showing, no problem — move on to the next step.
Step 3: Send Us a Few Details
To help us look into it quickly, please send us ([email protected]):
Your Member ID
A screenshot of your Profile tab
A screenshot of your Wallet
This helps us find your account and see what’s going on behind the scenes.
Step 4: We’ll Take It From Here
Once we have your details, our team will review everything and make sure your points are added correctly. We’ll get back to you as soon as it’s resolved.
We really appreciate your patience — and we’re glad to have you as part of the Journey community.