Step 1: Make Sure You’re Logged Into the Right Account
Start by checking how you logged into the Journey app.
If you got your invite by email, log in using that same email address.
If you signed up using your phone number, make sure to log in with your phone number.
Sometimes points don’t show up because you’re signed into a different account — it’s an easy mix-up, and this usually fixes it.
Step 2: Check the “Wallet” Tab
Once you’re logged in:
Open the Journey App
Tap on the Wallet tab
You should see your points balance listed there
If your points aren’t showing, no problem — move on to the next step.
Step 3: Send Us a Few Details
To help us look into it quickly, please send us ([email protected]):
Your Member ID
A screenshot of your Profile tab
A screenshot of your Wallet
This helps us find your account and see what’s going on behind the scenes.
Step 4: We’ll Take It From Here
Once we have your details, our team will review everything and make sure your points are added correctly. We’ll get back to you as soon as it’s resolved.
We really appreciate your patience — and we’re glad to have you as part of the Journey community.